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Posted on November 14, 2017January 28, 2019 by adminPauline

Financial Statements and Related Announcement::Third Quarter Results

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About SBCC

SBCC (formerly known as Singapore Baby and Child Clinic) is a healthcare chain under Healthway Medical Group that takes care of women’s and children’s medical needs. We are led by a team of specialists in paediatric care as well as women-related medical services.

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Our Services
  • General Paediatrics
  • Allergy & Immunology
  • Cardiology
  • Gastroenterology, Hepatology & Nutrition
  • Neonatology
  • Asthma, Lung, Sleep & Allergy
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  • Gynaecology
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  • Baby Bonus Scheme
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Price

Tele-consultation (within Singapore)

10 minute Consultation

General Paediatrics Case

Sub Specialty Case

1st Consult

$90

$120

Follow up

$50

$80

Additional charges may apply for extended consultation with the doctor.

 

Delivery of Medication (within Singapore):

  • A standard delivery fee of $15. Medications will be delivered to you within 3 hours.
  • Please note the following surcharges apply to the following area:

Orchard Road – $2, Tuas – $4, Sentosa and Airport – $10

 

*Tele-consultation (outside of Singapore) is only applicable for Sub Specialty Follow up.

  • 10-minute Consultation – $100
  • Additional charges may apply for extended consultation with the doctor.
  • Medication delivery is subjected to availability and customs restrictions.

 

Appointment Times

  • Tele-consultation hours are per clinic operating hours.
  • Please refer to the link : https://www.sbcc.sg/location/ to know your clinic operating hours.

Terms & Conditions

Thank you for choosing SBCC's Tele-Consultation service. At SBCC, we strive to provide you with a seamless and effective healthcare experience. Our Tele-consultation service is different than other providers as we can schedule a tele-consult with your preferred paediatrician through our Platform.

Please go through the below terms and conditions for our Tele-Consultation process including your rights and responsibilities of this platform. These Terms and conditions, together with our privacy policy constitute an agreement between you and Healthway Medical group.

 

  • If you are having a MEDICAL EMERGENCY, please DO NOT use this service or platform. Please call EMERGENCY SERVICES (Call 995) immediately. 
  • Tele-Consultation is a web platform to perform audio/video consultations with your doctor and solely relies on information provided by you. It is not a substitute for in-person medical consultations.
  • Every attempt will be made to provide responses to your questions within the stipulated response time. However, do not delay seeking medical attention from your doctor or hospital, under any circumstances.
  • Information you provide during Tele Consultation must be accurate and related to your medical condition. Additionally, you agree to update and maintain such information on this platform and our Clinic Management System to ensure that it is true, accurate, current and complete.
  • For video consultations, please do ensure that you have a stable and decent bandwidth internet connection to host a video consultation, or else the video and audio quality may not be up to the required standards.
  • Video Session Privacy, Security & Etiquette: It is required that the patient prepares ahead of time to participate in the Video Consultation, in a quiet and private place. There must be no audio/video recording of the video session by the patient.
  • Failure to comply with the above requirements can result in termination of the video session with no refund or rescheduling of the consultation.
  • All patients below the age of 16 years must be accompanied by a parent/legal guardian
  • All cases will be subject to approval by the physician or nurse

FAQ

What is SBCC’s Tele-consultation service?

In the current COVID-19 situation, parents may be hesitant to bring their little one to clinics. With this tele-consultation service, you may consult a paediatrician on non-urgent clinical matters without leaving your home.

Is Tele-consultation platform suitable for everyone?

  • Healthway Medical’s tele-consultation service is suitable for patients with non-emergency illnesses.
  • All patients below the age of 16 years must be accompanied by a parent/legal guardian.
  • If this is your FIRST time consulting an SBCC doctor, this service is suitable if your child is 5 years old and above.
  • If you are KNOWN patient to the consulting doctor, children less than 5 years old will be considered for tele-consultation
  • All cases will be subject to approval by the physician or nurse.

What do I need to proceed with this consult?

  • All patients below the age of 16 years must be accompanied by their parents/legal guardian.
  • Your child’s and parent’s photo identity (to be shown at the beginning of the consultation)
  • Your exact address where you are performing the consult
  • A recent weight of your child
  • A mobile phone and credit card
  • A computer/device which allows you to perform video-conferencing
  • A quiet and conducive environment

What medical conditions are suitable for Tele-consultation?

  • Cough, cold, runny/blocked nose, sore throat
  • Fever < 5 days
  • Diarrhoea, constipation, mild vomiting
  • Mild and gradual onset rashes (days) and skin irritation/itch
  • Itchy or slightly red eyes
  • Sleep problems
  • New visit screening consult for chronic symptoms or for second opinion to discuss possible diagnosis, follow up and management plan

FOLLOW-UP for stable chronic conditions such as asthma, allergic rhinitis, food allergy, eczema, constipation, juvenile arthritis, chronic urticaria

What medical conditions are not suitable for Tele-consultation?

  • Children who are lethargic or have poor activity
  • Children who are not passing urine well
  • Children who are drinking < 50% of their normal intake
  • Children 380C
  • Chest pain
  • Trauma (Suspected fracture or dislocations (severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation, limb weakness etc.)
  • Severe or sudden onset headache
  • Shortness of breath or difficulty of breathing
  • Fits or seizures
  • Significant stomach pain of any form
  • Quick onset and severe rashes occurring all over the body
  • Sudden numbness, weakness or slurred speech
  • Mental health conditions

What do I do if it’s urgent?

If your child is experiencing a medical emergency, please call an ambulance at 995 or make your way to the nearest Accident & Emergency department immediately. If it is not an emergency, but you/your child do not meet the requirement for telemedicine please call our clinics for an appointment. If you need mental health support, please call SOS Hotline (1800-221 4444).

How do I arrange for Tele-consultation?

1. Fill in the online registration form and make an appointment with your preferred paediatrician.
2. Complete the payment details before submitting the online registration form.
3. You will receive an SMS and Email to confirm your registration.
4. As the tele-consult request needs to be approved by the paediatrician, you will receive an SMS and Email confirming your request.
5. You will receive a video consultation link by SMS and Email when your appointment is near.
6. Click the link to start your consultation.
7. Once complete, you will receive a link by SMS and Email on the amount payable to the clinic.
8. If you have selected delivery of medication, a delivery fee will apply to your final bill amount.

What are the charges for the delivery of Medication within Singapore?

A standard delivery fee of $15.00 will be charged for medication delivery within Singapore. You will receive your medication within 3 hours.

Please note the following surcharges apply to the following area:

  • Orchard Road - $2
  • Tuas - $4
  • Sentosa and Airport - $10

How do I get my medication after consultation?

Your medication will be delivered to your address via a courier.

Why is there a transaction amount of $1 at the time of booking?

At the time of registration, we charge an amount of $1 to authenticate your credit card. However, please note that this amount is immediately reversed once your request is submitted successfully.

How do I make payment?

Payment is made via your submitted credit card details at the time of registration.

Who are the doctors providing Tele-consultation?

Doctor NameDoctor Specialty (Special Interest)
Dr Alison Joanne LeePaediatric Medicine (Allergy & Immunology)
Dr Chan Kit YeePaediatric Medicine (Cardiology)
Dr Charmaine TeoPaediatric Medicine
Dr Jenny TangPaediatric Medicine (Asthma, Lung, Sleep & Allergy)
Dr Martha LiuPaediatric Medicine
Dr Nancy TanPaediatric Medicine (Gastroenterology, Hepatology & Nutrition)
Dr Natalie EptonPaediatric Medicine (Neonatology)
Dr Ratna SridjajaPaediatric Medicine
Dr Wong Chin KhoonPaediatric Medicine
Dr Ng Ying WooObstetrics & Gynaecology*

Is Tele-consultation platform available for me if I am outside of Singapore?

  • Tele-consultation outside of Singapore is only applicable for FOLLOW-UP for pre-existing and stable chronic conditions.
  • All cases will be subjected to approval by the physician.
  • Medication delivery is subjected to availability and customs restrictions.

Is Tele-consultation available with our Obstetrics & Gynaecology Specialist?

  • Tele-consultation is also available with our Obstetrics & Gynaecology specialist
  • To book an appointment, either call our clinic at 6774 1654, Whatsapp/SMS at 9633 3784 or email sbccwomenclinic.clementi@sbcc.sg